How it works

UTS is a fully automated issue-tracking and approval platform for sectional title complexes. Residents submit issues online, the system routes them, and trustees approve quotes — all with a full email audit trail.

Resident: log an issue

1. Select your complex from the list of registered schemes.
2. Enter your unit number and your registered email address.
3. Verify your identity — a one-time PIN is sent to your email. Only contacts registered by the body corporate can submit.
4. Describe the issue — category (plumbing, electrical, structural, security, cleaning, garden, pest control, noise, other), priority, title and description.
5. Submit — you receive a reference number immediately (e.g. UTS-20260603-0042).

The system is available 24 hours a day, 7 days a week. No need to call anyone.

What happens after submission

1. Ticket is logged in the database and trustees are notified by email.
2. A contractor is sourced from within a maximum 1-hour drive of the complex — ensuring local accountability and fast response.
3. A quote is prepared and shared with trustees for approval.
4. Trustees approve, decline, or request more information via the approvals log.
5. Approved work is scheduled and the resident is notified.
6. On completion, the ticket is closed and a record is kept.

Trustee: approvals flow

1. Receive an email notification when a new ticket or quote is ready.
2. Review the case summary, category, priority, and quote.
3. Record your decision (approve / decline / request more info) in the approvals log.
4. Decision is timestamped and visible to all trustees and the resident.

Contractor requirements

All contractors assigned through UTS must:

• Be located within a maximum 1-hour drive (ETA) of the complex at the time of assignment
• Be registered and verified for the relevant trade (plumbing, electrical, etc.)
• Accept and complete work within the agreed timeframe

This rule applies per complex location. A plumber serving Savona Complex (Edenvale) will not be assigned to Adgam Place (Observatory, Johannesburg) if the drive time exceeds 1 hour.

System vs manual support

For manual queries, contact us during business hours.