Calm maintenance and approval workflows for tenants and trustees
Structured updates. Clear next steps. POPIA-conscious handling.
Tenant support
- Log an issue online anytime
- System triages and routes automatically
- Local contractor assigned within your area
- You get email updates at every stage
Trustee approvals
- Quote shared with trustees
- Trustees vote or approve
- Outcome recorded with timestamp
- Resident notified automatically
FAQ
What is an emergency?
A life-threatening situation requires immediate contact with public emergency services (10177 / 10111). Log the issue on this platform afterwards so it is tracked and actioned by the body corporate.
How are contractors selected?
Contractors must be located within a maximum 1-hour drive of your complex. This ensures fast response times and accountability to your local area.
Who approves major quotes?
Trustees or authorised scheme representatives review and record approvals in line with scheme governance rules. All decisions are timestamped and publicly logged.
When will I hear back?
The system is fully automated — ticket confirmation and status updates are sent by email immediately. Manual queries (e.g. disputes or escalations) are handled Mon–Fri, 09:00–15:00.
Can I track my request?
Yes — your confirmation email contains a unique reference number (e.g. UTS-20260603-0042). Reply to any update email or contact us with your reference to get a status update.